Ferrero Australia Pty Ltd and its subsidiary companies (collectively "Ferrero") acknowledges and respects the privacy of individuals. This policy sets out the way in which we will use, manage and protect your personal information in accordance with applicable Australian and New Zealand privacy legislation protecting the rights of individuals. Please note however that in some limited circumstances, activities and websites operated by Ferrero may have their own privacy statements that apply specifically to information collected in connection with that activity or website and in that case that particular privacy statement will prevail.
By providing your personal information you agree to this Privacy Policy. This Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of any changes.
You can browse Ferrero's websites, view content, and enjoy many features without any personal information being collected. We do not require personal information to use our products or gain access to our sites, however you will not be able to utilise certain features that require registration, or receive materials such as newsletters, unless such information is provided.
How do we collect information?
We will only collect personal information from you when you knowingly and voluntarily provide us with information, including when you:
- register or provide information on our sites,
- purchase goods or services from us,
- enter into a promotion, sweepstake or contest,
- participate in a program, poll, online game, message board, survey or questionnaire;
- subscribe to our mailing list, or sign up to receive our newsletters or other materials,
- send questions to us or request information about new products, services, offers or features,
- request or receive customer or technical support.
The information we collect may include your name, address, telephone number and email address. We may also collect other demographic information such as date of birth, gender, interests, hobbies and preferences, and combine this with your personal information. If you have specific dietary requirements, allergies or religious compliance needs, we may need to know this information about you to be able to assist with enquiries regarding our products. If you purchase products or services online you will be required to provide additional information such as a valid credit card details and postage and billing address. Please note that depending on the Ferrero site you are visiting, many of the activities listed above may not be available and as such personal information may not be collected.
How do we use information?
You acknowledge and consent to the use and disclosure of your personal information in circumstances that are:
- set out in this Privacy Policy;
- clearly explained to you at the time the information is collected; or
- permitted under relevant privacy legislation.
We may use the personal information that you give to us:
- to improve our products, services or internal processes;
- for reasonable business purposes including customer service, record keeping, transaction and order fulfilment, marketing, research, auditing our internal operations, and to resolve product satisfaction claims;
- to provide you with products, services, newsletters or information that you have requested; or
- now and again to send you offers or information on products or services that we consider will be of interest to you, or features, offers, promotions, contests, events, new products, enhancements, newsletters, functional changes to our website or policies, or other information about Ferrero.
Personal information that you submit to us may be disclosed to a third party:
- to meet the purpose for which it was submitted including to provide you with products, services or prizes;
- if we have your consent to share the information;
- to assist with internal website support operations including online product fulfilment, email services, or technical support;
- if we are required or authorised by law to disclose the information, including for example to comply with a court order or regulatory investigation;
- in the event of a merger, acquisition or similar event;
- to protect the safety and security of our customers and our websites; or
- if your personal information is collected in connection with a joint promoter or service provider, to that organisation for marketing and research purposes, but only if disclosed to you.
Ferrero allows you to control the way that we use personal information. At the time you provide personal information, Ferrero may give you the option of declining further offers or information. In addition, materials sent to you by Ferrero may give you the ability to unsubscribe.
Access, Accuracy and Security
We are committed to taking reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date.
You can access and request correction or updating of any personal information concerning you at any time. You may also request that we delete your personal information at any time. Any such requests should be made directly by emailing us at consumercare@ferrero.com.
We will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.
From time to time we review our security procedures to consider appropriate new technology and methods. However please appreciate that despite our best efforts, no security measure is perfect or impenetrable.
Sensitive Information
We do not actively seek to collect sensitive information from you. We will not collect use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted in the Australian Privacy legislation.
Childrens' Privacy
This section of our privacy policy is designed to answer your questions regarding our privacy policies and principles concerning children. We take children's privacy, confidentiality and safety online very seriously and strive to constantly improve our practices.
We have no intention of collecting any personal information from individuals under thirteen years of age, other than where this is voluntarily provided to us in accordance with this privacy policy, and with the additional safeguards for children included in this section.
We urge parents or guardians to instruct their children to never give out their real names or contact details without permission online. We recommend that children under 17 should encourage their parent or guardian to review this policy and contact us if they would like to raise any concerns. We recommend that children under 13 seek the permission of a parent or guardian before submitting their personal information to us.
If a child under 13 has provided us with personal information, a parent or guardian of that child may contact us at the email address listed below if they would like this information deleted from our records. We may collect information from parents to allow children to participate in certain activities offered on our website and within our children's subscription services.
We have implemented technical, administrative and physical security measures to protect children's personal information from unauthorised access and improper use.
Clickstream Data
Each time you visit the web-site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address.
We may collect this information for statistical purposes to find out how the site is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve our web site performance.
Cookies
A Cookie is a piece of information that our web server may send to your machine when you visit our site. The Cookie is stored on your machine, but does not identify you or give us any information about your computer.
A Cookie helps us to recognise you when you re-visit our site and to co-ordinate your access to different pages on the site. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more.
Links
Please be aware that our sites may contain links to advertisers or other third party websites. This privacy policy does not apply to, and cannot control the activities of, those other advertisers or third parties.
Contact Us
If you would like to send us any questions or comments about privacy issues, or have any concerns about privacy, please contact us at consumercare@ferrero.com. You can also contact us at:
Consumer Care
Ferrero Australia Pty Ltd
Level 18, 168 Walker Street
NORTH SYDNEY NSW 2060
We will always endeavour to answer your questions efficiently and correctly and try to resolve any complaint you may have about our privacy handling procedures. In case of dissatisfaction you may decide to contact the Privacy Commissioner on:
Privacy Commissioner of NSW
GPO Box 5218
SYDNEY NSW 1042
Telephone: 1300 363 992
Email: privacy@privacy.gov.au